Why use us?
Water Testing - Providing Customers with the Confidence to Act
We are the market leader in water testing in the UK and Ireland with laboratories in Rotherham, Langley (Heathrow), Bradford, Glasgow and Dublin. Our network of laboratories coupled with our refrigerated vans and drop off points provides our customers with an unrivalled coverage throughout the UK and Ireland.
What does this mean?
Having a well developed network of laboratories and a comprehensive logistics offering allows us to be able to process and start analysis within 24 hours of our customers taking a water sample. It also means that we make it easy for our customers to get samples to the laboratories, so that our customers can focus on their core business.
Customer satisfaction is at the heart of the business, which is why all of the laboratories have been designed with customer requirements in mind. In fact, all facets of our business has been developed through consultation with our customers, and by this we can ensure that our service is not only just reliable, timely, and cost effective but also goes beyond this by providing customers with those little extras. Our technical team, for instance, is on hand when our customers require it and we will assist with seminars for your staff and/or for customers.
At ALcontrol we are not just “customer focussed”. We believe in delivering a positive customer experience, at all levels, throughout the whole of our water testing process.
Have confidence in your testing partner - By using a reputable testing service provider with a history of delivering a top class service.
Benefit from streamlined, effective reporting - We deliver results to our customers as fast as the methods allow through our industry leading electronic reporting system, AMIS. Customers benefit from having the facility to generate a number of management reports and print off UKAS certificates directly from our system.
Develop a strong relationship - With key staff at your local ALcontrol site. We have a network of local laboratories, allowing us to focus on our customers' requirements, and deliver samples to our testing facilities in a timely manner.
Get value for money - our services are competitive as we work hard to maintain and develop our efficiencies.
Utilise our GOLD STANDARD accreditation - We not only hold UKAS accreditation but we are also DWI approved. Our scope covers a comprehensive range of microbiological and chemical services. We offer a range of accredited methods so our customers can choose the test that matches their needs.
Employ a service that’s quality driven – In addition to our UKAS accreditation, we continually monitor our performance both externally through proficiency schemes and internally using an extensive auditing programme. We have a robust well enforced quality system giving our customers assurance and confidence in the results they receive.
Get expertise on tap – We have a very knowledgeable technical team with an extensive reservoir of knowledge and experience. We run routine and bespoke training courses on a wide range of topics within our field and regularly hold seminars on topical subjects.
Be with an evolving testing partner - We permanently monitor our service to ensure we meet our customers' requirements in terms of methodology, transport, communication and technical support. We have the backing of a large group and have significant investment in technical development.
Be confident in our contingency - We have five waters laboratories in the UK and Ireland and have systems in place to deal with the unexpected.
Experience a service just for you – We provide a flexible service, tailored to our customers' requirements and strive to do all we can to meet non-routine requests. We report out of specifications according to customer specific levels, offer a choice of report and invoice formats and implement customer agreed out of hours and escalation procedures.
